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                               |                                                                                                                       | Design                        • Build • Usea 7 Domains Analysis
 |                                    |                                                                                       | Bill                            Stead [link] is                            one of those rare individuals to which the rubric                            of genius can be comfortably and honestly                            applied. He has been a pioneer of Medical Informatics                            for over 30 years and a leader in the transformation                            of the care giver’s educational processes. The Vanderbilt                            Center for Better Health (VCBH) [link] is                            an expression of these two pursuits. |                                                | His                            old office was what you would expect: piled high                            with papers, maunscripts, books and pieces of old                            computers.                            His schedule is what you may expect also - full.                            How he interacts with Judy Privett, who supports                            him, the many teams he directs, is part of or make                            up                            the network of enterprises he is engaged with, is                            critical. |                                                | When                            Bill decided to move his office and some staff to                            the VCBH environment we talked about how to configure                            the space that was available to him. Cyril Stewart,                            who have designed the building years before and now                            heads up the Vanderbilt facilities office and Karin                            Smith, combined two small existing rooms, on the                            rounded corner of the building, into a space of suitable                            size. Bill, who did not want a big office argued                             to use one of the rooms but the three of us, having                            experienced his existing one, prevailed with the                            idea of a somewhat larger but still modest space. |                                                | Bill’s                            point was that he wanted to fully employ the capabilities                            of the VCBH Innovation Center - and be an exemplar                            of their use - and that he, therefore, did not need                            a large space. Cyril, Karin and I agreed with this                            but pointed to the stacks of materials, Bill’s multi-tasking                            work-style and the fact that he would have to have                            some meetings in his personal environment                            for a variety of reasons. We also believed that,                            although Bill is not disposed to “show” and neither                            is the VCBH, that he, as leader of this effort, had                            to be housed in an environment that made an appropriate                            statement. The theme chosen expresses the                            innovative leader/knowledge-worker workplace. Certainly                            what                            Bill is about, the VCBH is about and the future of                            work is about. We had a few meetings over a few months                            and finally arrived                            at                            a                            concept                            which I sketched on a WorkWall and Bill approved.                            On January 29th, Bill Blackburn put these ideas                            to paper and the installation was completed April                            10th. |                                                | This                            process resulted in the development a few new pieces                            of furniture and the final design intimately supports                            Bill’s work style (while augmenting it and “pushing”                            it to new dimensions), his interactions with Judy                            and his intentions of employing the full CBCH capacity. |                                                | Now,                            the USE part of Design/Build/Use begins.                            This is the real adventure and challenge. What follows                            is a description of our beginning point and a documentation                            of what results. The pictures below were taken minutes                            after the AI crew finished their work. You will have                            to imagine plants, books, computers, papers and people                            - all interacting agents in the creation of knowledge. |  |                                    |                                                                   |                                                                                                               | Judy’s                                    POD work top which is oriented away from                                    the large group areas of the VCBH and towards                                    Bill’s office. The organizer is movable. |  |  |                                    |                                                                         |                                                                                                                               | There                                        are two doors into Bill’s Office - this                                        is his backdoor which opens from an alcove                                        where he has access to one side of hisrolling                                        “travel-trunk.”                                        This                                        side, as it is placed today, provides                                        book shelves as does the exterior “wall”                                        of                                        Judy’s                                        POD                                        seen                                        through                                        the doorway. |  |  |                                    |                                                                         |                                                                                                                               | Standing                                        back a ways provides a full view of Judy’s                                        workPOD. The doorway on the left is the                                        front door into Bill’s Office. Attached                                        to the column is a four door lateral                                        file accessible to Judy, Bill and his                                        co-workers who will be working at the                                        Center. There is a row of offices off                                        camera to the left for Center staff,                                        researchers and VCBH administration people.                                        To the right of the POD are breakout                                        areas that lead to the main VCBH large                                        group work areas. |  |  |                                    |                                                                         |                                                                                                                               | Back                                        in Bill’s alcove is the parking place                                        for his rolling stand-up workstation.                                        This has an adjustable top and deploys                                        in his office or out in the Center as                                        he needs it. We tend to sit too much                                        when working. At stand up alternative                                        is better for health and useful when                                        working on the Center WorkWalls. |  |  |                                    |                                                                         |                                                                                                                               | This                                        is Bill’s main office area. You can see                                        the stand-up workstation in the background,                                        To the right is the other side of his                                        rolling “travel trunk.” The trunk has                                        bookshelves on one side, deep storage                                        behind sliding WorkWalls over three lateral                                        files on the other. It can be place anywhere                                        in the room to configure the space into                                        areas as desired. In the foreground is                                        Bill’s oval work table. It has two leaves                                        that tuck under so that it can roll through                                        doors, can be parked against a wall or                                        opened to sit a number of people seminar-style.                                        To the left, under the continuous band                                        of windows, is a curved work top. The                                        computer will go here to the right of                                        the drawer with a phone that can rest                                        either on the top of table. |  |  |                                    |                                                                         |                                                                                                                               | With                                        our backs to the alcove, we can see the                                        length of the office. The work top frames                                        the window and view (to the north west)                                        provides project work spaces and makes                                        a dock for Bill’s two support caddies.                                        the table can tuck under the work top                                        or roll and pivot into the center of                                        the room conference style. At each end                                        of the work top are semi-circular shelves                                        for objects. The curved Armature element                                        provides 12 volt task lighting over the                                        work-table. The computer screen is oriented                                        so that the west afternoon sun will not                                        reflect on the screen or have Bill looking                                        into it when he is working on his computer.                                        Framing the windows and utilizing them                                        as a major source of light is a significant                                        consideration of the design. |  |  |                                    |                                                                         |                                                                                                                               | Here                                          is the Armature and lighting. This                                          divide the space in two bringing definition                                          to what otherwise would have been a                                          long                                          an narrow visual metaphor. Notice,                                          as Bill move back into his space it                                          becomes                                          progressively more private and expressive of                                          refuge - a necessary circumstance for                                        some kinds of work. The 12 volt lighting                                          over Bill’s work-table will allow him                                          to turn off the overhead lights and                                          change the light signature in the room                                          particularly in the “off-work” hours                                          when he does a great deal of his “alone”                                          work. |  |  |                                    |                                                                         |                                                                                                                               | Bill’s                                        caddies in their “docked” position. On                                        the left is a traditional AI rolling“dog” with                                        file space, drawers and “leash.” On                                        the right is                                        a rolling projects organizer. Both sides                                        provide shelves so that up to 28 projects                                        can be readily accessible. Both these                                        units are designed to work in the office,                                        as well as, out in the larger Center                                        where Bill often spends extended time.                                        The also will dock partially under his                                        table for easy access and to provide                                        an additional                                        work-top surface. These caddies, with                                        the work table and work top, provide                                        numerous ways to organize the workplace                                        for specific tasks; and, they provide                                        instant storage when Bill has to go from                                        work-work mode to meeting-with-people                                        mode. |  |  |                                    |                                                                         |                                                                                                                               | Judy’s                                        POD also provides a number of cabinets,                                        shelves, files and work surfaces. The                                        round configuration allows access                                        to a variety of these within arm easy                                        reach. |  |  |                                    |                                                                         |                                                                                                                               | The                                    view from Judy’s POD into Bill’s                                    office. Work for him to pick up and leave                                    can be organized in the organizer to the                                    left. The drawers provide storage for all                                    the things necessary to office work - paper                                    clips, staplers, scissors, pens, pencils,                                    and so on. |  |  |                                    |                                                                         |                                                                                                                               | And,                                    the other way around. Bill can orient his                                        work-table so that eye-sight is maintained                                        or he can position it so that he has                                        visual privacy. Judy can come in the                                        “front” door or the “back” as is appropriate                                        to his actual work modality. |  |  |                                    |                                                                         |                                                                                                                               | This                                        is Judy’s POD from the rest of                                        the VCBH group work spaces. The door                                        on the right                                        leads to Bill’s alcove. Between                                        his “travel                                        trunk” and the outside of Judy’s                                        POD a great deal of storage/display space                                        is provides for Bill’s books, periodicals,                                        objects and so on. This is both for convenience                                        and for making place and identity. The                                        “message” the POD has to send from this                                        point of view has to be both protective                                        of privacy and appropriately inviting.                                        It has to convey that one is entering                                        a different function of the VCBH Innovation                                        Center. |  |  |                                    |                                                                         |                                                                                                                               | Judy’s                                        POD is feed from the ceiling with power,                                        LAN and phone. This way, the POD can                                        be moved and reconfigured as required.                                        The cubePOD provides a significant amount                                        of storage for books, periodicals, project                                        files and so on. Far more than is usually                                        found in the standard office. |  |  |                                    |                                                                                       | The                                USE phase of a project is often not                                considered to be as creative as the design and                                make phases.                              This                              is an impoverished perception of the creative process.                              Building Bill’s and Judy’s workplace                              is just the opening gambit. The Four Step Re-Creation Model                              [link] describes                              how feedback works between  phases of the entire creative                              process which includes The entire life cycle of,                            in this case, a work environment. The                            7 Domains analysis, which follows, is a systemic                            way to think about designing, building and operating                            a human environment - and, in this case,                            a specific environment for an unique individual.                            It is a mental architecture that allows the sensing                            and                            appropriate [link] responding                            to an individual executive/ knowledge-worker. It                            will take a year to move beyond the virgin environment                            photographed above to the making of a rich, effective                            system of knowledge-augmentation and support. |  |                                    | 7                    Domains Analysis of the Stead Environment |                                    |                                                                                       | The                              7 Domains are those attributes that make up the                              work environment of an individual that, if properly                              constituted, augment his/her’ personal creative                              capacity and capability of exercising GROUP                              GENIUS in                              teams and ValueWebs [link].                              The Domains have to be understood and managed on                              several levels of recursion [link]. The                              attributes                              of a system are those things, processes and characteristics,                              without which, the system ceases to be what it                              is. An                              environment is that which forms and makes                              up the circumstances of an organism. Humans                              do not need to be managed. On occasion, it is                              useful that they be facilitated (to make easy)                              and educated (to lead out). Sometimes                              training (to drag behind) is appropriate as training                              is essentially the creation of new, useful habits [link].                              The 7 Domains, properly designed and managed, create                              a natural,                              organic [link] environment                              that can be made fit for                               each individual and for augmenting their                               interactions with others. These                              7 Domains cannot be seen as isolated or independent                              phenomena. The separation into domains is an intellectual                              convenience. These have to operated as                              a system - it is the lines in the diagram that                              are of foremost                              importance - not the nodes in isolation.   |  |                                    |                                                                                               | BODY                                OF KNOWLEDGE An                                individual’s and an enterprise’s body of knowledge                                remains the most under utilized resource in our                                society. Most of what is hyped as knowledge-management                                does not function - this is because it does not                                understand what knowledge is or                                how it is created nor what it is that                                has to be managed. Bill                                has accumulated a vast body of knowledge. It                                is questionable, however, if this is sufficiently                                 leveraged across the enterprise of his focus                                and concern. It is also an open question if his                                knowledge acquiring                                process,                                outside his direct field of concern, is optimal                                for his purposes. co |  |                                    |                                                                                               | PROCESS                                DESIGN and FACILITATION Most                                work processes are a social default left over                                from an earlier and much simpler era - they are                                hopelessly inadequate for today’s world. Facilitation                                is regarded too often in terms of what happens                                in the front of the room which is the least predominate                                or important aspect of the practice.   |  |                                    |                                                                                               | TRAINING,                                EDUCATION and LEARNING These                                three concepts, and their related practices,                                are often confused to the determent of each and                                the confusion of both individual and society.                                And, unfortunately, adult humans rarely considers                                themselves to be a student and learning                                is consequently separated from what is erroneously                                still considered                                to                                be the legitimate work environment [link].                                This is, of course, a significant anomaly in                                this so-called era                                of the knowledge-economy [link].                                Our societies environments and work processes                                are still predominately industrial-age                                in their deep structures. This contradiction                                would be amusing if it where not so deadly in                                its consequence.   |  |                                    |                                                                                               | PHYSICAL                                ENVIRONMENT and TOOLING In                                our society, the physical environment is rarely                                understood in terms of the impact it has on the                                cognitive functioning of the human brain/mind.                                The work environment is too often seen as a utility                                - the cost of which is to managed and kept in                                control. It is rarely regarded in human terms                                and even more rarely as a knowledge-factory that                                can yield huge return business results, let alone,                                in intellectual capital. Our work environments                                simply do not work well [link].                                Typically, they support but a few of the executive                                and knowledge-creation and sharing processes                                [link].                                They are almost never seen as the expressive                                and influential social art that they in fact are.   |  |                                    |                                                                                               | TECHNICAL                                SYSTEMS Most                                technical systems we have today do a brilliant                                job of augmenting the practices of the 19th century                                [link].                                They are not designed from the premise of a Knowledge-base                                era. This, however, is changing. New tools are                                becoming available, that if used appropriately,                                can transform the executive routine [link] and                                the process of knowledge work [link].   |  |                                    |                                                                                               | PROJECT                                MANAGEMENT Project                                management means, literally, the hand before                                the throw. It is generally practiced as                                the control function after a game has                                actually been played out. Effective project management                                is anticipatory. This means it has to                                be based on a model of  possible futures and                                practiced as a preemptive and systemic,                                feedback-driven response to multidimensional                                emergent events. Most project                                management methods are far too linear to do this                                - they are trapped in the industrial era assumptions                                from which they came. They attempt to control                                people and circumstances (which                                is                                like                                trying                                to herd                                cats)                                rather than                                practicing the art of anticipatory design [link];                                for                                this reason, they tend to cut down innovation                                and effective local action - and, for this reason                                project management is experience too often as                                an instrument of repression.   |  |                                    |                                                                                               | VENTURE                                MANAGEMENT There                                are both individual and corporate venture(s)                                involved here and it is important to understand                                them in                                both their separate and integrated realities.   |  |                                    |                                                                                               | The                                most significant aspect of architecture [link] is                              its ability to be a vehicle of human transformation                              [link].                              This is the high ART [link] of                              architecture at its best. There are multiple criteria                              [link] necessary                              to the making of organic, sustainable, transforming                              environments. Every                              work, no matter how vast or modest in scope, must                              strive to accomplish both the pragmatic and the                                sublime in the making of habitat for every human                              [link].                              When fully understood, this is an exciting and                              daunting task. It is a task that cannot be accomplished                              without the active participation of the environment’s                              user. The space must be inhabited not merely occupied. The                              VCBH is still a nascent environment. One intent                                of Bill’s presence in the VCBH environment                                is to be an exemplar of its full use and to systematically                              explore the interface [link] between                              his individual work, his collaborative work and                              the work of the Center as a whole. Therefore                                his “office” is not an office -                                it is an environment                                and                                there is a world of difference between the two                                concepts and their practices. His environment,                                in this context, includes the functioning of                              Judy’s - even as hers has to be fit for her while                              reaching out and including Bill’s. The relationship                                between Bill’s personal space and his part of                                the VCBH commons is critical to the success of                              the entire endeavor. |                                                    | It                                is rare privilege to design an environment -                                a knowledge-making engine - for a person such                                as                                Bill Stead. It is both a challenge and an opportunity                                to see if this can help him become even more                              creative and organizationally effective. The                              story of how this “experiment” plays out will be                              documented over the year to come. |  |                                    |                                                                         |  |                                                               | VCH                                    Executive Offices - Why Do It? |  |  |                                    | Matt                      Taylor Nashville VCBH
 April 9, 2004
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 SolutionBox                        voice of this document:INSIGHT  POLICY  PROGRAM
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 posted                  April 9, 2004 revised                  April 14, 2004• 20040409.226201.mt • 20040410.351196.mt•
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 (note:                  this document is about 15% finished) Copyright© 2004                  Matt Taylor |    
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